Based on my experiences with Toyota, I was hardly surprised to learn that some of their dealership employees got videotaped stealing, snooping through a customer's belongings, and - really, folks - one of their employees actually licks his hands to get the residue from the customer's prescription medication. Okay, I'll admit, I did find that last one just a wee bit shocking...
Of course, Toyota's customer got no cooperation from management until he obtained the video and sent it to local media. See to believe:
http://www.autoblog.com/2009/07/07/video-toyota-dealer-employees-caught-snooping-through-customer/