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6/11/2014 - Updated the original post by entering direct links to reference material, and added remarks about the legal issues involved with...

Wednesday, August 26, 2009

Jury finds Toyota guilty of breach of contract

After my experience with Toyota's "agreements," (see my 6/17/09 post, "More bullying from Toyota"), I certainly wasn't surprised to learn that Toyota has been successfully sued - the jury's decision was unanimous - for violating contractual obligations. What is it with Toyota? Do folks - in this case a small business - have to initiate lawsuits to get Toyota to do the right thing? No wonder Toyota - facing its deepest domestic sales decline in 30 years - is now shutting down one of its assembly lines. 

The plaintiff's attorney emphasized that Toyota "isn't above the law," and says the jury "taught Toyota a lesson." Let's hope so on both counts, but it seems the only thing that's going to teach Toyota a lesson is a continuing plunge in sales. Find out the rest of the story when it comes to Toyota's attitude regarding a contract. Published links for several news articles were inoperative. Do a Google search: jury teaches Toyota a lesson

Tuesday, August 25, 2009

4Runner case alleges coverup, wrongful death

A product liability lawsuit filed in California claims Toyota concealed safety data that showed a defective design in Toyota's third gereration 4Runner SUV. The lawsuit further alleges that the design defect was responsible for the driver's death when the vehicle rolled over. Attorneys have raised troubling questions about Toyota's business practices, including Toyota's advertising, which the lawsuit claims misrepresented the facts, thereby misleading the pulbic into thinking the vehicle was safe. This, of course, is merely the latest in a series of lawsuits involving the 4Runner.

Details in this tragic case are nothing short of alarming:

Friday, August 21, 2009

Dealership named as example of bad business

Toyota's rotten dealerships certainly aren't limited to the one's I've dealt with. James Feldman, who lectures businesses on the perils of offending customers, uses his experience with the Hartford Toyota dealership in Hartford, Connecticut as an example of how not to treat customers. Note that Mr. Feldman says Toyota never apologized. Toyota apologize to a customer? From what I've learned, when things go wrong, Toyota expects customers to take responsibility and apologize to Toyota.

Just another case that exposes the realities of tryin' to survive when you deal with Toyota. Read how Mr. Feldman was treated. Find out more about how Toyota "values" customers. Click on the following link and scroll down to paragraph 13: http://www.shifthappens.com/bc_custpower.html