Call 'em Priuses, Prii, or whatever you will (try Glitch-mobiles), but a class action lawsuit alleging defective brakes will proceed. The judge denied Toyota's request for a dismissal, and rightly so.
This lawsuit over Prius brakes stems from complaints galore, and alleges that Toyota knew about a defect years before the cars were recalled. Based on my experience, the allegations ring true. Even though the Internet is loaded with complaints of sudden engine failures in MR2 Spyders, Toyota refuses to acknowledge a defect, maintaining that the failures "could be caused by a number of things, such as not changing the oil at proper intervals." When I tried to discuss the postings from two major car clubs, Toyota's "customer loyalty" guy "didn't want to hear about all that." And NHTSA refuses to get involved because - thanks to lobbying efforts, no doubt - sudden engine failures such as those involving the MR2 Spyders are not considered a safety issue. Of course, this all goes hand in hand with blamin' the customer (sound familiar?), who winds up on the short side when it comes to having any practical recourse.
Like the lawsuit over Prius headlights, Toyota will probably settle this Prius brake case long before risking a jury decision. A jury is likely to look at the number of complaints, exercise a little common sense, and hand down a hefty tab for punitive damages.
What kind of company treats its customers in such a manner? And what kind of government lets 'em get away with it?
Showing posts with label Dave Adams. Show all posts
Showing posts with label Dave Adams. Show all posts
Thursday, March 10, 2011
Saturday, June 13, 2009
More bullying from Toyota
Update 10/30/10 -
This week, documents surfaced showing that on two occasions, Toyota service personnel drove vehicles to investigate customer complaints of sudden acceleration and verified that the customers' claims were correct. Toyota repurchased the vehicles and urged both customers to keep quiet, even requiring one of them to sign a confidentiality agreement.
Yahoo News censored my comments about this matter, and is now refusing to publish any comments I submit, regardless of the topic.
On 5/12/09, which was less than a week after I began directing people to this blog, I got a telephone c
all from Mr. Dave Adams - Southeast Toyota's "Customer Loyalty" guy - claiming he wanted to "help me get some of my money back." But it turned out to be exactly the kind of bullying I've come to expect from Toyota. Specifics - if you can call them that - were kept verbal (the trademark of someone who's tryin' to scam you), I would be expected to accept considerably less than my expenses, and I would be required to tow the line in terms of loyalty to Toyota. They don't call him the "Customer Loyalty" guy for nothin'. To ensure that Toyota was making a "good investment," I would "say nice things" about Toyota when I visited their dealerships, and this blog "might have to come down." Seems I also needed to "learn how to be a gentleman." Any more picketing, and the Customer Loyalty rep would see to it that I didn't get a dime. Even gave me a couple of days, he did, to "think things over." Yessir, he put on quite a performance. Flogged me good n proper for darin' to criticize Toyota, and simultaneously whined that my remarks about Toyota had "hurt his feelings." Touchy folks, these "Customer Loyalty" guys. But things could have been worse. At least I wasn't required to buy a new Toyota...
Since Toyota refused to offer bonafide specifics and put them in writing, I finally made my position crystal clear. Sent 'em an e-mail stating that I better not settle for anything less than reimbursement for all of my expenses. Reminded 'em, I did, of the continuing problems I'm having with the engine they rebuilt. Unfortunately - as I've noted elsewhere on this blog - multiple engine failures are not uncommon. And incidentally, when it comes to hurt feelings, my feelings were also a wee bit challenged when I had to fork over thousands of dollars due to Toyota's improperly designed engine.
Point is, Toyota shouldn't profit from their design defect, and potential reimbursement shouldn't be held as a club over a customer's head. C'mon, Toyota. Clean up your act.
This week, documents surfaced showing that on two occasions, Toyota service personnel drove vehicles to investigate customer complaints of sudden acceleration and verified that the customers' claims were correct. Toyota repurchased the vehicles and urged both customers to keep quiet, even requiring one of them to sign a confidentiality agreement.
Yahoo News censored my comments about this matter, and is now refusing to publish any comments I submit, regardless of the topic.
On 5/12/09, which was less than a week after I began directing people to this blog, I got a telephone c
all from Mr. Dave Adams - Southeast Toyota's "Customer Loyalty" guy - claiming he wanted to "help me get some of my money back." But it turned out to be exactly the kind of bullying I've come to expect from Toyota. Specifics - if you can call them that - were kept verbal (the trademark of someone who's tryin' to scam you), I would be expected to accept considerably less than my expenses, and I would be required to tow the line in terms of loyalty to Toyota. They don't call him the "Customer Loyalty" guy for nothin'. To ensure that Toyota was making a "good investment," I would "say nice things" about Toyota when I visited their dealerships, and this blog "might have to come down." Seems I also needed to "learn how to be a gentleman." Any more picketing, and the Customer Loyalty rep would see to it that I didn't get a dime. Even gave me a couple of days, he did, to "think things over." Yessir, he put on quite a performance. Flogged me good n proper for darin' to criticize Toyota, and simultaneously whined that my remarks about Toyota had "hurt his feelings." Touchy folks, these "Customer Loyalty" guys. But things could have been worse. At least I wasn't required to buy a new Toyota...Since Toyota refused to offer bonafide specifics and put them in writing, I finally made my position crystal clear. Sent 'em an e-mail stating that I better not settle for anything less than reimbursement for all of my expenses. Reminded 'em, I did, of the continuing problems I'm having with the engine they rebuilt. Unfortunately - as I've noted elsewhere on this blog - multiple engine failures are not uncommon. And incidentally, when it comes to hurt feelings, my feelings were also a wee bit challenged when I had to fork over thousands of dollars due to Toyota's improperly designed engine.
Point is, Toyota shouldn't profit from their design defect, and potential reimbursement shouldn't be held as a club over a customer's head. C'mon, Toyota. Clean up your act.
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