Dealership named as example of bad business

Toyota's rotten dealerships certainly aren't limited to the one's I've dealt with. James Feldman, who lectures businesses on the perils of offending customers, uses his experience with the Hartford Toyota dealership in Hartford, Connecticut as an example of how not to treat customers. Note that Mr. Feldman says Toyota never apologized. Toyota apologize to a customer? From what I've learned, when things go wrong, Toyota expects customers to take responsibility and apologize to Toyota.

Just another case that exposes the realities of tryin' to survive when you deal with Toyota. Read how Mr. Feldman was treated. Find out more about how Toyota "values" customers. Click on the following link and scroll down to paragraph 13: http://www.shifthappens.com/bc_custpower.html